|Presented prior to the Modern Management Methods: Lean Kanban United Kingdom 2013 conference
Are you managing an IT Operations function and find the demands overwhelming and the process chaotic? Are your customers saying your team takes too long to deliver or that they have no idea what your team is busy doing? Do you have a growing backlog with requests months to years old? Are people with critical skills not available when you need them? Do you feel like priorities are changing all the time? On top of your ever-growing delivery workload, are you able to develop the capabilities of your team?
Kanban for IT Operations is a workshop focused on helping people and teams in operations roles develop a new perspective, a new mindset that is easy to learn. By the end of the course, you learn how to balance planned tasks with break/fix issues; how to deal with interruptions; understand causes and costs of delay; see the value of having cross functional teams and how to minimize impact from unavailability of critical resources. You will also practice building a kanban board that you will use to understand and manage workflow, work in progress, bottlenecks, and more.
This 2-day workshop introduces how the Kanban Method can help Operations teams improve balancing demand against their capability to deliver. We begin by studying the demand on your team, department or organization and learn how to gather data to understand the capability of your system and how it operates. Discussions and interactive exercises on the Kanban Method will address the following topics:
- Specialization and bottlenecks
- Dependencies on external groups
- Variable task size
- Interrupt driven work
Working in small teams, class attendees will analyze and design a Kanban system that they can bring back to the organization to implement right away. We will also look at how to manage risks related to the increasing complexity around software delivery and support. Attendees play the “Kanban for Ops” version of the GetKanban game.
Based on David J. Anderson’s book “Kanban – Successful Evolutionary Change for Your Technology Business”, attendees of the class will receive a copy of the book.
9:00 – 17:00 daily
|Day 1 Kanban Mechanics
- Demand Analysis
- Workflow Mapping
- Work Item Types
- Work-in-progress Limits
- Kanban Simulation Game for IT/Ops
Day 2 Kanban Progression
- Kanban System design
- Classes of Service
- Operations Review
- Case Studies
- Risk Management
- Theory of Constraints
- Variability and predictability
- How to Get Started with Kanban
Is this for you?
This training provides a useful perspective for improving work done on the periphery of software development. If ever-more frequent deliveries from software development are increasing pressure on your teams and creating bottlenecks in the delivery process, look at Kanban to extend agility and balance to IT services and operations teams. From Data Administrative Services to Deployment & Release Managers to Help Desk, this class covers beginning to intermediate level material.
£950 per person plus 20% VAT
Already registered for Lean Kanban United Kingdom 2013? Enter the discount code LKUKOPS and get a 20% workshop registration discount.
Group rates – 4th person attends for free with 3 registrations. Contact firstname.lastname@example.org for questions on group rates or for other payment method options.
About the presenter
Dragos Dumitriu is a business leader and passionate trainer with over 10 years of teaching technology, CRM, and management courses for companies including Siebel and Microsoft. In 2004, while at Microsoft, he was recognized as the first IT Manager who successfully applied Kanban and the Theory of Constraints (TOC) to software engineering creating immediate gains in profitability, performance, and stakeholder value. At David J. Anderson and Associates, Inc, he is responsible for business development as well as Kanban consulting and training with a focus on IT Operations and DevOps. He is a Lean-Kanban University Accredited Kanban Trainer (AKT) and Kanban Coaching Professional (KCP).
Mary Ward House
5-7 Tavistock Pl
Cancellation Policy – Please Note:
Substitutions are accepted at any time. Cancellations must be notified by email and refunds will be provided according to the following:
- More than 10 days prior = 80% of course fee
- 5 to 10 days prior = 50% of course fee
- Less than 5 days = no refund provided
David J Anderson and Associates, Inc (DJAA) reserves the right to postpone or cancel this event if there are insufficient registrations or if presenters are unable to attend due to illness. If necessary, you will be notified no later than 7 days prior to the event and all registration payments will be refunded promptly. If circumstances require, presenters may be substituted for alternative qualified presenters with equivalent experience.
Please be advised that events can be subject to changes in date and/or venue due to acts out of our control such as bad weather, civil unrest, etc. It is recommended that you purchase changeable and refundable tickets. DJAA will not be responsible for incurred costs in the event that we need to make changes due to circumstances beyond our control.